How to contact Pegasus Airlines
This website is not the official Pegasus Airlines website or customer support service. The contact details below are those published by the airline. Check the official website before calling, as telephone numbers and service conditions may change.
Who should handle a booking question?
First establish where the ticket was purchased. The seller’s name is normally shown in the booking confirmation and on the payment-card statement.
If the ticket was booked on our website, questions about payment, ticket delivery and services added during checkout should be sent to the contact details in the confirmation email.
If the search redirected you to Pegasus Airlines or another travel provider and payment was made there, contact that company directly. Only the seller has access to the payment and complete booking record.
Pegasus Airlines call centre
The official Pegasus call centre is available 24 hours a day:
- 0888 228 12 12 — main number for calls from Turkey; calls are charged;
- 0850 399 17 01 — special free line for BolBol members calling from the telephone number registered with their account.
Calls made from abroad are charged according to the caller’s network tariff. The call centre provides service in Turkish and English.
Current numbers for Turkey and other countries are published on the official Pegasus Airlines call-centre page >>.
Manage a booking online
Many requests can be completed without making a call. The booking-management area can be used to change or cancel a flight, buy baggage or a seat, and update contact information.
The passenger’s PNR and surname are required:
Manage a booking on the Pegasus Airlines website >>
When a ticket was purchased from a travel agency or another intermediary, some transactions may be available only through the seller.
Pegasus Airlines Help Center
The airline’s Help Center contains contact forms, frequently asked questions and information for passengers requiring special assistance:
Open the Pegasus Airlines Help Center >>
Have the PNR, passenger surname, flight number and departure date ready. Do not post a booking code, passport details or payment-card information in public comments or on social media.
Pegasus Airlines headquarters
The airline publishes the following corporate details:
- Address: Aeropark, Yenişehir Mahallesi, Osmanlı Bulvarı No: 11/A, 34912 Kurtköy, Istanbul, Türkiye;
- Telephone: +90 216 560 70 00;
- Email: info@flypgs.com.
The headquarters telephone number and corporate email address are not replacements for passenger support. Booking changes, refunds and additional services are better handled through Manage My Booking, the Help Center or the official call centre.
What to prepare before contacting support
To help staff find the booking quickly, have the following ready:
- the PNR code;
- the passenger’s first and last name as shown on the ticket;
- the travel date and route;
- the flight number;
- the email address used for the purchase.
Never disclose a complete payment-card number, password or verification code received by SMS. If someone claims to represent Pegasus but calls from a number not listed on the airline’s official website, end the call and dial an official number yourself.